The internet is a quick and easy way to shop and as we dont transmit credit card details over the internet we always phone you to confirm the order and get your details. By doing this it is absolutely safe to shop on our site.

We suggest that you carefully read our terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Christmas Lights Warehouse. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or not clear, please email us at sales@xlw.com.au.

Goods and services tax (GST)

Goods and services tax is applicable on all our products. All prices quoted include GST and exclude freight unless otherwise indicated.

Prices

Prices are as indicated and subject to stock availability we can not guarantee the stock will be available even though the web may say there is stock available due to time differences between stock updating in our shops and the internet. Title for goods ordered will pass to you when full payment is received allow 3 days for PAYPAL and 5 working days for a Cheque.

International Sales

Currently we do not support sales outside Australia and its territories.

Delivery procedure

After you have placed an order the following will occur :

1. For non Paypal & Cheque orders we will phone you to organise a credit card payment.

2. Your purchases will be picked and wrapped in an outer carton for small items or in bubble wrap for larger items.

3. Your purchases will then be shipped by either Australia Post or TNT depending on destination.

4. When your goods are delivered if they appear to be damaged you must write on the receipt that they were damaged (this receipt will be provided by the driver on delivery) keep a copy as failure to write this onformation down on the drivers delivery docket means we may not be able to replace te goods. Then notify us immediately by email at sales@xlw.com.au or by phone 1300 888 375 (landline phone only) that the goods were damaged failure to do this may make it impossible for us to replece the goods if the goods were damaged by the freight company.

We highly recommend that you choose a delivery address where during the main course of the day, someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm. If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods to you. This delivery card will have all the contact details for the delivery company and you will need to contact the delivery company to arrange a suitable time for a second delivery to you within 48 hours.

Delivery time from placement of order

Please allow for up to 7 to 10 working days once the order is confirmed. If you have not received acknowledgement after 10 working days please phone us on 1300 888 375 (Landlines only not Mobile Phones) or email us at sales@xlw.com.au

Incorrect goods supplied by us to you

We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, we may accidentally supply you with an incorrect product that you have not ordered. If this occurs, we will supply you with the correct product ordered by you once the incorrect product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).

Faulty products

Our company takes pride in offering to our customers products that are quality products. We will use our best endeavours to supply you with the product you have ordered from us in good condition. On occasion however, goods that are sealed within cartons are faulty as a result of manufacturing defect from our supplier. If this occurs, you will need to contact us immediately by email at sales@xlw.com.au or by phone 1300 888 375 (landline phone only). We will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).

Availability of product

All products on are website are supplied subject to availability. We will use our best endeavours to supply you with the product you have ordered from us. On occasion however, goods that are displayed on our website and purchased by you may not be available. In most cases, this is as a result of timing differences between the time you finalise your order and the dispatch of the order from our warehouse. This may also be as a result of the short supply or unavailability of the product you have ordered being available from our suppliers. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied. (See refunds and credit notes below).

Returns

We respect your choice to shop with Christmas Lights Warehouse and if for any reason you are not happy with your purchase and wish to return it to us, you can do so within 7 days from purchase date, and as long as the product is in its original condition (including packaging) and returned to our warehouse (within 7 days of an official return authorisation number being provided to you) the product will either be replaced, your money refunded or a credit note will be issued. The cost of freight for the returned product will be your responsibility.

We will only accept returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.
In the event of wrong product supplied by us to you, product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.
In the event of faulty products you must contact us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased.
The authorisation required for a return will be an official Christmas Lights Warehouse authorisation number. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us. We will not accept any returns through our showroom shop or through any of our Megastores.

It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.

Refunds and Credit Notes

In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued.
In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).
All refunds will be made by official company cheque in favour of the person or entity on the original transaction and will be mailed by Australia Post.

Use of Goods

It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
On our site, you will note that all products have specified graphic icons associated with them. An extremely important icon is whether the product is suitable for indoor and/or outdoor use. It is essential that products that do not have an outdoor icon associated with them are not used outdoors but are only used indoors. The reason for this is that they are not suitable for outdoor use by virtue of their composition or electrical components.
With power to outdoor products and installations, we advise taking precautions at your power source in case of adverse weather conditions and checking with your local qualified electrician about safety and power aspects prior to installation of the products.
Please take extra care with heavy and large products, electrical installations and general child safety precautions as you normally would with items of a similar nature.

Picture Accuracy

At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.

Communication from Christmas Lights Warehouse

As a condition of purchase from The Christmas Warehouse we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear procedure to unsubscribe.

Copyright

This entire website and all aspects associated or included in it are subject to worldwide copyright and this copyright is owned by Christmas Lights Warehouse. You will note that this copyright appears on each web page on the site and all rights are reserved. This site, its artwork, graphics, text, data, computer files, "look and feel" of the site and all its contents may not for either personal and commercial use be used, modified, reproduced, adapted, printed, copied, displayed, sold, used or reused without prior written consent from Christmas Lights Warehouse other than in the normal intended use of the site as intended by The Christmas Lights Warehouse management. Normal use of the contents on our site include the download of the site to the temporary cache memory of your computer, the print out of the "printable version" of a product specific page, the "recommend this product to a friend" feature and the "recommend this site" feature. No part of this site may be used in a public forum or in a forum consisting of more than 2 individuals without the prior written consent of Christmas Lights Warehouse management.

Limitation of Liability

In no event shall Christmas Light Warehouse be liable for any indirect, special, incidental or consequential damages or loss including but not limited to loss of income, loss of use, loss of data, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Christmas Lights Warehouse does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Christmas Lights Warehouse. To the extent that Christmas Lights Warehouse may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 69 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

Force Majeure

Christmas Lights Warehouse shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond our control and we shalll be entitled to a reasonable extension of time for the performance of such obligations.

Company Details

Our company name is XLW Investments Pty Ltd trading as Christmas Lights Warehouse, Erina Party Shop, Discount Christmas Lights. Our ABN is 90 554 702 345.

Applicable Law

Any transactions on this site and all legal aspects associated with this site will fall under the jurisdiction of the laws of New South Wales, Australia.